Terms of service

Effective Date: August 1, 2026

Welcome to CozyPetLiving.store. These Terms of Service ("Terms") govern your access to and use of our website, products, services, and all related content provided through CozyPetLiving.store. By accessing our website, browsing our pages, or placing an order, you agree to comply with these Terms. If you do not agree with any part of these Terms, please discontinue using our website.

Throughout these Terms, the words "we," "our," and "us" refer to CozyPetLiving.store, while "you," "your," and "customer" refer to any visitor, purchaser, or user of our website.

1. About Our Store

CozyPetLiving.store specializes in thoughtfully selected pet comfort products designed to improve the everyday lives of pets and their owners. Our product collections include cooling mats, pet beds, pet houses, pet furniture, rabbit supplies, and other pet lifestyle essentials.

We strive to provide reliable products, accurate information, secure shopping, and professional customer support.

2. Acceptance of Terms

By accessing this website, you confirm that you:

Are legally capable of entering into binding agreements.
Are at least the age of majority in your jurisdiction or have permission from a parent or legal guardian.
Will use this website only for lawful purposes.
Agree to comply with all applicable laws and regulations.

If you do not agree with these Terms, you should not use our website.

3. Changes to These Terms

We reserve the right to update, revise, or replace these Terms at any time without prior notice.

Changes become effective immediately after publication on our website.

Your continued use of CozyPetLiving.store after updates are posted constitutes acceptance of the revised Terms.

4. Website Availability

We aim to provide uninterrupted access to our website. However, we cannot guarantee continuous availability due to:

System maintenance
Software updates
Technical issues
Internet interruptions
Security incidents
Third-party service outages

We reserve the right to suspend or modify any part of the website without notice.

5. Product Information

We make every effort to ensure product descriptions, specifications, pricing, and images are accurate.

However:

Product colors may vary depending on monitor settings.
Measurements may vary slightly due to manual production.
Packaging may change without affecting product quality.
Certain specifications may differ slightly from supplier information.

Product images are intended for illustrative purposes.

6. Pricing

All prices displayed on CozyPetLiving.store are subject to change without prior notice.

We reserve the right to:

Correct pricing errors.
Update prices.
Modify discounts.
End promotional campaigns.
Adjust shipping fees when necessary.

If an obvious pricing error occurs, we may cancel the affected order and issue a full refund.

7. Order Acceptance

After placing an order, you will receive an order confirmation email.

This confirmation does not guarantee acceptance of your order.

We reserve the right to decline or cancel orders due to:

Inventory shortages.
Pricing errors.
Payment verification issues.
Suspected fraud.
Shipping restrictions.
Violation of these Terms.

If payment has already been processed, an appropriate refund will be issued when applicable.

8. Payment

We accept secure payment methods supported by Shopify.

By submitting payment information, you represent that:

You are authorized to use the payment method.
Billing information is accurate.
Payment details are current.
Sufficient funds are available.

Payments are securely processed through trusted third-party payment providers.

We do not store complete payment card information on our servers.

9. Shipping

We proudly offer worldwide shipping.

Estimated delivery times are provided for convenience only and are not guaranteed.

Delivery may be affected by:

Customs inspections.
Weather conditions.
Public holidays.
Carrier delays.
International logistics.

Shipping estimates should not be interpreted as guaranteed delivery dates.

10. Returns and Refunds

Returns and refunds are governed by our separate Return & Refund Policy.

By placing an order, you agree to the procedures outlined in that policy.

Customers are encouraged to review it before making a purchase.

11. Customer Responsibilities

Customers agree to:

Provide accurate information.
Use the website responsibly.
Keep account information secure.
Maintain confidentiality of passwords.
Notify us of unauthorized account activity.
Comply with applicable laws.

Customers remain responsible for all activities occurring under their accounts.

12. Prohibited Uses

You may not use CozyPetLiving.store to:

Violate laws or regulations.
Commit fraud.
Upload malicious software.
Attempt unauthorized access.
Interfere with website operations.
Harass other users.
Submit false information.
Infringe intellectual property rights.
Distribute spam.
Collect personal information without permission.

Violation of these Terms may result in suspension or permanent restriction of website access.

13. Intellectual Property

All website content, including but not limited to:

Logos
Graphics
Product descriptions
Website design
Icons
Images
Text
Branding
Layouts

is owned by CozyPetLiving.store or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, or commercially used without prior written permission.

14. Third-Party Services

Our website may include links or integrations with third-party services such as:

Shopify
Payment providers
Shipping carriers
Analytics services
Social media platforms

We are not responsible for the content, policies, or practices of third-party websites or services.

Your interactions with third parties are governed by their own terms and policies.

15. Product Use

Customers are responsible for using products safely and appropriately.

Pet products should always be used under proper supervision when necessary.

Customers should:

Follow all product instructions.
Choose appropriate sizes.
Inspect products regularly.
Discontinue use if excessive wear or damage is observed.

We are not responsible for misuse, improper installation, or failure to follow recommended usage guidelines.

16. Disclaimer of Warranties

Unless otherwise required by law, all products and services are provided on an "as is" and "as available" basis.

We do not guarantee that:

The website will always be uninterrupted.
The website will always be error-free.
Every product will meet every customer's personal expectations.
Technical issues will never occur.

Nothing in these Terms limits any warranties that cannot legally be excluded under applicable law.

17. Limitation of Liability

To the fullest extent permitted by applicable law, CozyPetLiving.store shall not be liable for:

Indirect damages.
Incidental damages.
Consequential damages.
Lost profits.
Loss of data.
Business interruption.
Delayed deliveries beyond our reasonable control.

Our total liability relating to any purchase shall not exceed the amount paid for the applicable product unless otherwise required by law.

18. Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including but not limited to:

Natural disasters.
Floods.
Fires.
Pandemics.
Government actions.
Labor disputes.
Transportation disruptions.
Power outages.
Internet failures.
War or civil unrest.

Affected obligations will resume once circumstances reasonably permit.

19. Indemnification

You agree to indemnify and hold harmless CozyPetLiving.store, its employees, affiliates, partners, and service providers from any claims, damages, liabilities, costs, or expenses arising from:

Your misuse of the website.
Violation of these Terms.
Violation of applicable laws.
Infringement of third-party rights.
20. Privacy

Your privacy is important to us.

Personal information collected through CozyPetLiving.store is handled in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of information as described in that policy.

21. Account Termination

We reserve the right to suspend or terminate access to our website if we reasonably believe a user has:

Violated these Terms.
Engaged in fraudulent activity.
Attempted unauthorized access.
Disrupted website operations.
Used the website unlawfully.

Termination may occur without prior notice where appropriate.

22. Governing Law

These Terms shall be governed and interpreted in accordance with the laws applicable in the Province of Quebec and the federal laws of Canada, without regard to conflict of law principles.

Any disputes arising from these Terms shall be resolved through the appropriate courts having jurisdiction, unless otherwise required by applicable consumer protection laws.

23. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.

24. Entire Agreement

These Terms, together with our Return & Refund Policy, Shipping Policy, Privacy Policy, and any other policies published on CozyPetLiving.store, constitute the complete agreement between you and CozyPetLiving.store regarding your use of the website and services.

25. Contact Information

If you have any questions regarding these Terms of Service, please contact us using the information below:

CozyPetLiving.store

Address
21 Winchester Ave
Westmount, Quebec H3Z 1H9
Canada

Email
support@CozyPetLiving.store

Phone
(519) 653-7579

We are committed to providing a secure, transparent, and professional shopping experience. Our customer support team is available to assist with questions regarding these Terms, your orders, or any aspect of your experience with CozyPetLiving.store.