Contact information
Effective Date: August 1, 2026
Welcome to CozyPetLiving.store. We believe that exceptional customer service is just as important as offering premium-quality pet products. Our commitment extends beyond providing comfortable and practical solutions for pets—we are equally dedicated to delivering professional, responsive, and reliable support for every customer.
Whether you have questions before placing an order, need assistance after your purchase, or simply want more information about our products, our customer support team is here to help.
This Contact Information page explains how you can reach us, what types of inquiries we handle, and what you can expect when contacting CozyPetLiving.store.
Our Customer Care Commitment
At CozyPetLiving.store, pets are family, and every customer deserves attentive, respectful, and professional service.
We understand that purchasing pet products online requires trust. That is why we are committed to providing clear communication, honest information, and timely assistance throughout every stage of your shopping experience.
Whether you are purchasing a cooling mat for summer, a comfortable pet bed, a cozy pet house, or essential accessories, our goal is to ensure that every interaction with our team is smooth, informative, and enjoyable.
Contact Details
If you need assistance, please contact us using the information below.
CozyPetLiving.store
Business Address
21 Winchester Ave
Westmount, Quebec H3Z 1H9
Canada
Customer Support Email
support@CozyPetLiving.store
Customer Service Phone
(519) 653-7579
Our support team welcomes questions from customers around the world and strives to respond as quickly as possible.
Customer Support Services
Our experienced customer support representatives are available to assist with a wide range of inquiries, including but not limited to:
Product recommendations
Order placement assistance
Shipping information
Tracking requests
Delivery updates
Return requests
Refund inquiries
Exchange requests
Payment questions
Product availability
Size recommendations
Product specifications
Pet comfort guidance
General shopping assistance
If your question is not listed above, we encourage you to contact us. We will be happy to assist you whenever possible.
Before You Place an Order
If you are shopping with us for the first time, our team can help you choose products that best suit your pet's needs.
We can provide additional information regarding:
Product dimensions
Recommended pet sizes
Material details
Product features
Usage suggestions
Care instructions
Product compatibility
Our goal is to help you make confident purchasing decisions before completing your order.
After Your Purchase
Our commitment to customer satisfaction continues after your order has been placed.
If you need assistance after your purchase, we are available to help with:
Order confirmation
Shipping updates
Tracking assistance
Address corrections
Delivery concerns
Product questions
Returns
Refunds
Warranty-related inquiries where applicable
We are committed to supporting you throughout your entire shopping experience.
Product Assistance
Every pet is unique, and selecting the right product can make a significant difference in comfort and well-being.
If you are unsure which product is most suitable, our customer service team can help explain:
Cooling products
Pet beds
Pet houses
Pet comfort accessories
Rabbit supplies
Indoor pet essentials
Seasonal pet products
While we provide general product information, customers remain responsible for selecting products appropriate for their pets.
Order Status
Once your order has been placed, you may contact us regarding:
Order confirmation
Processing status
Shipping progress
Estimated delivery
Tracking updates
When contacting us about an order, please include:
Full name
Order number
Email address used during checkout
Providing complete information allows us to respond more efficiently.
Shipping Assistance
If you have questions about shipping, our support team can assist with:
Delivery estimates
Shipping confirmation
Tracking information
International shipping
Shipping delays
Lost packages
Damaged deliveries
We work closely with our logistics partners to ensure orders are delivered as efficiently as possible.
Returns and Refunds
If you wish to request a return or refund, our customer support team will guide you through the process.
To help us process your request quickly, please provide:
Order number
Product name
Description of the issue
Photographs if applicable
Each request is reviewed individually in accordance with our Return & Refund Policy.
Exchanges
If you need a replacement product due to:
Incorrect size
Incorrect color
Manufacturing issue
Shipping damage
please contact us before returning the product.
Our team will explain the available exchange options based on product availability.
Product Quality Concerns
Although we carefully inspect products before shipment, unexpected issues may occasionally occur.
If you believe your product has:
Manufacturing defects
Missing components
Damage during shipping
Incorrect specifications
please contact us promptly so we can investigate and determine an appropriate solution.
Suggestions and Feedback
Customer feedback plays an important role in helping us improve our products and services.
We welcome comments regarding:
Website usability
Shopping experience
Product quality
Customer service
Shipping experience
Product suggestions
New product ideas
Every suggestion is appreciated and carefully reviewed.
Business Communication
For business-related inquiries, partnerships, wholesale opportunities, or professional collaboration, please contact us using our customer support email.
When reaching out regarding business matters, please include sufficient details so we can direct your inquiry to the appropriate department.
Communication Standards
At CozyPetLiving.store, we are committed to providing customer support that is:
Professional
Respectful
Honest
Friendly
Efficient
Solution-oriented
We strive to communicate clearly and provide accurate information whenever possible.
Response Time
Our customer support team works diligently to respond to inquiries as quickly as possible.
Response times may vary depending on:
Inquiry volume
Weekends
Public holidays
Seasonal promotions
Most inquiries receive a response within a reasonable business timeframe.
If additional investigation is required, we will keep you informed throughout the process.
Information to Include
To help us resolve your inquiry efficiently, please include:
Full name
Order number
Email address
Product name
Detailed description
Relevant photographs when applicable
Providing complete information helps reduce processing time.
Privacy
Any personal information you provide while contacting us is handled in accordance with our Privacy Policy.
We use your information only for purposes related to:
Customer support
Order assistance
Shipping inquiries
Returns
Refunds
Product support
We are committed to protecting your privacy and handling your information responsibly.
Respectful Communication
We are dedicated to maintaining a respectful environment for both customers and our support staff.
We kindly ask that all communications remain courteous and constructive.
Abusive, threatening, discriminatory, or inappropriate behavior toward our employees or representatives may result in limited or discontinued support where permitted by law.
Continuous Improvement
Our customer service team continually works to improve the overall shopping experience by:
Listening to customer feedback
Improving support procedures
Enhancing communication
Updating product information
Refining service quality
Customer satisfaction remains one of our highest priorities.
Policy Updates
This Contact Information page may be updated periodically to reflect changes to our customer service procedures or business information.
The latest version will always be available on CozyPetLiving.store.
Contact Us
If you have any questions, concerns, or require assistance, please do not hesitate to contact us.
CozyPetLiving.store
Address
21 Winchester Ave
Westmount, Quebec H3Z 1H9
Canada
Email
support@CozyPetLiving.store
Phone
(519) 653-7579
Thank you for choosing CozyPetLiving.store. We value your trust and appreciate the opportunity to serve you and your beloved pets. Our team is committed to providing dependable products, exceptional customer care, and a shopping experience built on professionalism, transparency, and genuine care.