Refund policy
Effective Date: August 1, 2026
Welcome to CozyPetLiving.store. We appreciate your trust in choosing us for your pet's comfort and everyday living essentials. Our goal is to provide premium-quality pet products designed to improve the health, comfort, and happiness of pets while delivering a safe and enjoyable shopping experience.
This Return & Refund Policy explains how returns, exchanges, refunds, damaged products, cancellations, and other after-sales matters are handled. By placing an order through our website, you acknowledge that you have read, understood, and agreed to the terms outlined below.
Our Commitment
At CozyPetLiving.store, customer satisfaction is one of our highest priorities. We carefully select products that meet our quality standards and strive to ensure every order arrives safely and in excellent condition.
If a product does not meet your expectations or arrives with an issue, our support team will work with you to find an appropriate solution in accordance with this policy.
30-Day Return Policy
We proudly offer a 30-day return period for eligible products.
Customers may request a return within 30 calendar days from the date their order is successfully delivered.
To qualify for a return, the item should:
Be returned within 30 days of delivery.
Be in its original condition.
Include all original accessories, packaging, manuals, and included components whenever possible.
Not show excessive signs of misuse, intentional damage, or modification.
Some returns may still be accepted even if original packaging is unavailable, depending on the specific situation.
Free Returns
We believe returning an eligible product should be simple and stress-free.
For approved returns:
Return shipping is provided at no additional cost whenever applicable.
Customers should wait until return instructions have been issued by our support team before sending any package.
Unauthorized returns may experience processing delays.
Please contact us before shipping any return.
Eligible Return Reasons
Returns may be accepted for reasons including but not limited to:
Product arrived damaged.
Manufacturing defects.
Wrong item received.
Missing components.
Product significantly different from its description.
Incorrect size received.
Item no longer needed.
Customer changed their mind.
Product did not meet expectations.
Delivery issues caused by shipping errors.
Each request is reviewed individually to ensure the most appropriate resolution.
Items Arriving Damaged
Although every order is carefully inspected before shipment, damage during transportation can occasionally occur.
If your package arrives damaged:
Contact us within 7 days of delivery.
Include clear photographs of:
The shipping box.
Shipping label.
Damaged product.
Packaging materials.
Provide your order number.
After verification, we may offer:
A replacement.
A full refund.
A partial refund.
Store credit.
The appropriate solution depends on the nature of the damage.
Defective Products
If your product has a manufacturing defect, please contact us as soon as possible.
Examples include:
Broken parts.
Faulty stitching.
Structural defects.
Manufacturing flaws.
Components not functioning as intended.
Normal wear and tear resulting from regular use is not considered a manufacturing defect.
Incorrect Items
If you receive the wrong product, color, size, or variation, please notify us promptly.
After confirmation, we will arrange an appropriate resolution, which may include:
Shipping the correct item.
Replacing the product.
Issuing a refund.
Providing store credit.
Missing Items
If your order is incomplete, please contact our customer service team.
Include:
Your order number.
A description of the missing item.
Photos of the package contents, if possible.
Our team will investigate and resolve the issue promptly.
Change of Mind Returns
We understand that shopping decisions sometimes change.
Eligible products may be returned within our 30-day return period even if:
You no longer need the item.
You ordered by mistake.
The product does not match your personal preferences.
Returned items should remain in good condition.
Non-Returnable Items
Certain items cannot be returned due to health, hygiene, or safety reasons.
Examples may include:
Personalized products.
Customized items.
Products intentionally modified after delivery.
Items damaged by misuse.
Products with missing essential components due to customer handling.
Products showing excessive wear inconsistent with normal inspection.
Certain promotional or clearance items may also be designated as final sale.
Pet Safety
The comfort and safety of pets are extremely important.
If a product has been heavily used by a pet and cannot reasonably be cleaned or resold, we may determine that it is no longer eligible for return.
This policy helps maintain hygiene standards for all customers.
Exchange Policy
Customers may request an exchange instead of a refund when appropriate.
Exchanges are commonly requested for:
Different color.
Different size.
Incorrect variation.
Defective product replacement.
Availability depends on current inventory.
If the requested replacement is unavailable, an alternative solution may be offered.
Refund Approval Process
Once your returned item has been received, our quality inspection team will evaluate it.
Inspection generally includes:
Product condition.
Packaging.
Completeness.
Signs of misuse.
Verification of reported issues.
Most inspections are completed within several business days after receipt.
Refund Method
Approved refunds are generally issued to the original payment method whenever possible.
Depending on payment provider policies, refunds may appear within several business days after processing.
Financial institutions may require additional processing time beyond our control.
Partial Refunds
In certain situations, a partial refund may be issued instead of a full refund.
Examples include:
Missing accessories.
Minor cosmetic damage caused after delivery.
Incomplete returned products.
Returned items not in original condition for reasons unrelated to manufacturing defects.
Each situation is evaluated individually.
Late or Missing Refunds
If you have not received your refund:
Check your bank account.
Contact your credit card company.
Contact your payment provider.
Allow sufficient processing time.
If you still require assistance, please contact us.
Order Cancellation
Orders may be canceled before shipment.
Once an order has entered processing or has already shipped, cancellation may no longer be possible.
If cancellation cannot be completed, customers may still request a return after delivery in accordance with this policy.
Refused Deliveries
Refusing delivery without prior communication may result in additional shipping or handling costs imposed by the carrier.
Whenever possible, please contact our support team before refusing a shipment.
Lost Packages
If your package appears lost during transit:
Contact us promptly.
We will coordinate with the shipping carrier.
An investigation may be initiated.
Resolution options may include:
Replacement shipment.
Refund.
Additional shipping assistance.
Carrier investigation requirements may affect processing times.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
If an incorrect address is submitted:
Contact us immediately.
Address changes may be possible before shipment.
Once an order has shipped, address modifications may be limited.
Orders delivered successfully to the address provided during checkout are considered fulfilled.
Return Instructions
To begin a return request:
Contact our customer support.
Provide your order number.
Explain the reason for your request.
Include photos if applicable.
Wait for return authorization.
Follow the provided return instructions.
Please do not send products back without prior authorization.
Product Inspection
Returned products undergo inspection to verify:
Identity.
Condition.
Eligibility.
Completeness.
Reported issues.
Providing accurate information helps speed up the process.
Abuse Prevention
To protect both customers and our business, return requests involving suspected fraud, intentional damage, repeated abuse, or misuse of our return policy may be declined.
Each case is reviewed fairly and individually.
International Customers
We proudly serve customers worldwide.
International return requests follow the same general policy whenever possible.
Certain countries may require additional customs documentation or local procedures that could affect processing times.
Consumer Rights
Nothing within this Return & Refund Policy limits or excludes any consumer rights that cannot legally be waived under applicable laws.
Where local consumer protection laws provide additional rights, those rights remain fully applicable.
Policy Updates
We reserve the right to update or modify this Return & Refund Policy at any time to reflect changes in business operations, legal requirements, or service improvements.
The latest version will always be available on CozyPetLiving.store.
Contact Us
If you have any questions regarding this Return & Refund Policy or need assistance with a return or refund request, please contact us:
CozyPetLiving.store
Address
21 Winchester Ave
Westmount, Quebec H3Z 1H9
Canada
Email
support@CozyPetLiving.store
Phone
(519) 653-7579
Our customer support team is committed to providing professional, timely, and friendly assistance to ensure every customer enjoys a reliable shopping experience with CozyPetLiving.store.