Shipping policy
Effective Date: August 1, 2026
Welcome to CozyPetLiving.store. We are committed to providing a reliable, transparent, and efficient shipping experience for every customer. Our mission is to deliver thoughtfully selected pet comfort products safely and efficiently while keeping you informed throughout every stage of your order.
This Shipping Policy explains how we process, prepare, ship, and deliver orders placed through CozyPetLiving.store. By placing an order on our website, you acknowledge and agree to the terms outlined below.
Our Shipping Commitment
At CozyPetLiving.store, we understand that timely delivery is an important part of your shopping experience. Every order is carefully prepared, inspected, and packaged to ensure your products arrive in excellent condition.
Our team works closely with trusted logistics partners to provide dependable worldwide shipping while maintaining high standards of quality and customer service.
Worldwide Shipping
We proudly offer FREE Worldwide Shipping on all eligible orders.
No minimum purchase is required to qualify for free standard shipping unless otherwise stated during promotional events.
We currently ship to most countries and regions around the world.
If shipping restrictions apply to your location, you will be notified during checkout or contacted by our customer support team.
Estimated Delivery Time
Our standard estimated delivery time is:
7–10 Business Days
Delivery estimates begin after your order has been processed and shipped.
While most orders arrive within the estimated timeframe, actual delivery times may vary depending on factors outside our control, including:
Destination country
Customs clearance
Weather conditions
Public holidays
Carrier delays
Remote delivery locations
Local transportation networks
Estimated delivery times are provided for convenience and should not be interpreted as guaranteed delivery dates.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
During busy periods such as holidays, seasonal promotions, or special sales events, processing times may be slightly longer.
Processing includes:
Payment verification
Quality inspection
Product preparation
Secure packaging
Shipping label creation
Carrier handover
Orders are processed only on regular business days.
Order Confirmation
After successfully placing your order, you will receive an order confirmation email containing your purchase details.
If you do not receive a confirmation email, please check your spam or junk folder before contacting our customer support team.
Shipment Confirmation
Once your order has been shipped, you will receive a shipping confirmation email.
When available, this email may include:
Shipment notification
Tracking information
Carrier details
Estimated delivery updates
Tracking information may require a short period before becoming active within the carrier's tracking system.
Shipping Partners
To ensure dependable worldwide delivery, we work with carefully selected shipping carriers and logistics providers.
Carrier selection may vary depending on:
Destination
Package size
Product type
Shipping efficiency
Regional availability
Our goal is always to choose the most reliable shipping solution available for each order.
Packaging Standards
Every order is carefully packaged to help protect products during transportation.
Packaging procedures may include:
Protective wrapping
Reinforced packaging materials
Product inspection
Damage prevention measures
Secure sealing
Our packaging is designed to minimize the risk of damage throughout transit.
Multiple Package Shipments
Orders containing multiple products may occasionally arrive in separate shipments.
This may occur because:
Products are stored in different fulfillment locations.
Certain items require specialized packaging.
Inventory availability differs by warehouse.
Shipping efficiency can be improved through separate deliveries.
If your order arrives in multiple packages, you will not be charged any additional shipping fees.
Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information during checkout.
Please verify:
Recipient name
Street address
Apartment or unit number
Postal code
City
Province or state
Country
Telephone number
Incorrect or incomplete information may result in delayed delivery, returned packages, or failed delivery attempts.
Address Changes
If you need to change your shipping address after placing an order, please contact us as soon as possible.
Address changes may be possible before the order has entered the shipping process.
Once an order has been shipped, modifications may no longer be available.
Customs and Import Regulations
International shipments may be subject to customs inspections or import procedures depending on local regulations.
Customers are responsible for complying with all applicable import requirements within their country.
Customs processing may occasionally extend delivery times beyond our estimated shipping window.
Delivery Delays
Although we strive to deliver every order promptly, delays may occasionally occur due to circumstances beyond our control.
Examples include:
Severe weather
Customs inspections
Transportation disruptions
Natural disasters
Public holidays
High shipping volumes
Carrier operational delays
We appreciate your patience whenever unexpected shipping delays occur.
Lost Packages
If your tracking information indicates an unusual delay or your package appears to be lost, please contact our customer support team.
We will:
Review shipment information
Contact the shipping carrier
Initiate an investigation if necessary
Assist in resolving the issue as quickly as possible
Depending on the investigation results, an appropriate resolution may include a replacement shipment or refund in accordance with our Return & Refund Policy.
Damaged Deliveries
If your package arrives visibly damaged, please contact us within 7 days of delivery.
To assist our investigation, please provide:
Your order number
Photos of the damaged product
Photos of the shipping box
Photos of the shipping label
Photos of the packaging materials
Once reviewed, we will determine the most appropriate solution, which may include a replacement or refund.
Incorrect Deliveries
If you receive an incorrect product, incorrect color, incorrect size, or incorrect variation, please notify us promptly.
After verification, we will arrange an appropriate resolution, which may include:
Replacement shipment
Product exchange
Refund
Store credit
Undeliverable Packages
Packages may occasionally be returned to us because of:
Incorrect address
Failed delivery attempts
Refused delivery
Carrier inability to access the location
Incomplete address information
If a package is returned, we will contact you to discuss available shipping options.
Additional verification may be required before reshipment.
Refused Shipments
Customers are encouraged not to refuse deliveries without contacting us first.
Refused shipments may result in:
Additional carrier fees
Return transportation charges
Delayed refunds
Longer processing times
Please contact our support team if you experience any delivery concerns.
Order Cancellations
Orders may generally be canceled before shipment.
Once an order has entered fulfillment or has already shipped, cancellation may no longer be possible.
Customers may still request a return after delivery under our Return & Refund Policy.
Shipping Restrictions
Certain products may have shipping limitations based on:
Local regulations
Carrier restrictions
Destination country
Product availability
If shipping restrictions affect your order, our support team will contact you as soon as possible.
Delivery Responsibility
A shipment is considered successfully delivered when the carrier confirms delivery to the shipping address provided during checkout.
Customers are responsible for ensuring someone is available to receive packages when required.
If a package is stolen after confirmed delivery, we encourage customers to contact both the shipping carrier and local authorities where appropriate.
Product Availability
While we strive to maintain accurate inventory information, occasional stock shortages may occur.
If an item becomes unavailable after an order has been placed, we may:
Delay shipment
Offer a replacement
Issue a refund
Contact you regarding available alternatives
Force Majeure
CozyPetLiving.store shall not be held responsible for shipping delays caused by events beyond our reasonable control, including but not limited to:
Natural disasters
Floods
Fires
Pandemics
Government actions
Customs inspections
Labor disputes
Transportation interruptions
Internet outages
Armed conflicts
We will make every reasonable effort to minimize the impact of such events whenever possible.
Customer Communication
Our customer support team is available to assist with shipping-related questions before, during, and after delivery.
We encourage customers to contact us if they require:
Order status updates
Shipping assistance
Address corrections
Delivery information
Package investigations
General shipping inquiries
We are committed to providing prompt and professional assistance.
Policy Updates
We reserve the right to modify or update this Shipping Policy at any time to reflect operational improvements, legal requirements, or changes to our shipping services.
The latest version will always be published on CozyPetLiving.store.
Contact Information
If you have any questions regarding this Shipping Policy, your shipment, or an existing order, please contact us using the information below:
CozyPetLiving.store
Address
21 Winchester Ave
Westmount, Quebec H3Z 1H9
Canada
Email
support@CozyPetLiving.store
Phone
(519) 653-7579
At CozyPetLiving.store, we are dedicated to delivering premium pet comfort products with the professionalism, care, and reliability you expect. Thank you for choosing us to help create a healthier, safer, and more comfortable living environment for your beloved pets.